We provides answers and solutions to the most frequently asked questions about the process of installing and activating an eSIM for tourists. If you cannot find the question and answer you are wondering, please contact us via chat or email. Our customer support team is available 24/7.
Category Archives: eSIM setup guide
If you are having trouble scanning your eSIM QR code, here are some possible reasons and solutions to help you resolve the issue: 1. Your Phone Is Not Compatible with eSIM or Is Locked Check Compatibility: Ensure your phone supports eSIM. You can review our eSIM-compatible device list to confirm. Phone Must Be Unlocked: Only […]
eSIM-compatible devices offer the flexibility to install multiple eSIMs. However, the exact number of eSIMs you can store or have active at the same time depends on your device model. eSIM Storage Capacity: iPhones: Most modern iPhones can store between five and 10 eSIMs. Android Devices (Samsung Galaxy, Google Pixel, Huawei, etc.): These devices typically […]
No, an eSIM cannot be installed on multiple devices simultaneously. eSIMs are designed for single-device use, meaning once an eSIM is activated on a specific device, it becomes tied to that device and cannot be transferred or reinstalled on another. This restriction ensures security and compliance with carrier policies. If you need connectivity on multiple […]
You should install your eSIM one day before your departure date to maximize the validity of your eSIM plan. If you activate your eSIM too early, you will lose days of usage. ► Learn steps to install eSIM on your Iphone.
When using an eSIM while traveling abroad, you may receive text messages in foreign languages from unfamiliar numbers. This is normal and often related to the automatic notifications of the network provider. Here’s some examples on what these messages typically mean: 1. Messages in Vietnamese Many eSIMs for Vietnam work with Vinaphone, a network provider […]
After scanning the QR code, enabling roaming, you can still not get Internet access with your eSIM. You will need to configure APNs (Access Point Name) to fix the issue. Your APN is what allow you to connect to your network. It changes by country. Normally, an APN is set up automatically when you changes […]
You should install your eSIM one day before your departure date to maximize the validity of your eSIM plan. If you activate your eSIM too early, you will lose days of usage. ► Learn steps to install eSIM on your Google Pixel.
We recommend you to install your eSIM just one day before you start your trip. This will prevent your loss of days of usage. ► Learn steps to install eSIM on your Samsung.